MechSure

MechSure Help Center

What can we help you with?

Step-by-step answers for reviews, reports, My Garage, Service Passport, and account questions.

Submitting a review

How MechSure worksUpload the shop’s paperwork for a document-based second opinion before or after repairs.
  1. 1Choose Estimate Review before approving work, or Final Invoice Review after receiving the completed bill.
  2. 2Enter the requested vehicle and shop information.
  3. 3Upload all pages and available inspection photos from the same repair visit.
  4. 4Check My Garage and your email for information requests and the completed report.

Good to know

  • MechSure does not physically inspect, test, diagnose, or repair the vehicle.
  • Urgent safety concerns require an in-person inspection.
Start a review
What documents and photos should I upload?Complete, readable paperwork produces the most useful review.
  1. 1Upload the estimate or final invoice as a PDF, JPEG, PNG, or WebP file.
  2. 2Include every page, digital inspection reports, technician notes, recommendations, and parts or labor breakdowns.
  3. 3Add clear photos supplied by the shop when they support a recommendation.
  4. 4When available, enter the engine, drivetrain, ZIP code, shop labor rate, and the shop’s explanation.

Good to know

  • Do not upload passwords, Social Security numbers, or full payment-card numbers.
  • Blurry, cropped, handwritten, or missing pages may require follow-up.
Estimate Review vs. Final Invoice ReviewChoose based on whether you are deciding what to approve or checking completed work.
  1. 1Estimate Review focuses on proposed work, price structure, possible overlap, priorities, and questions for the shop.
  2. 2Final Invoice Review checks completed billed work against the submitted documents.
  3. 3Labor Review ($24.99) covers labor, possible overlap, priorities, and document structure; parts prices are not independently researched.
  4. 4Full Review + Parts ($44.99) adds parts-price research and parts-related questions.

Good to know

  • A related final invoice may be added from My Garage after a MechSure estimate review.
  • The 3-hour Rush option appears only when Rush service is available.
Answering an additional-information requestA reviewer may pause when a page, vehicle detail, shop explanation, or clearer image is needed.
  1. 1Open the request from its email link or the review in My Garage.
  2. 2Read each requested item.
  3. 3Enter the explanation and attach the missing or clearer files.
  4. 4Submit once; the review returns to the queue with the new information.

Good to know

  • Use the request screen so information stays connected to the correct case.
  • If the link fails, contact Review Support with the review or order number.
Open My Garage

Understanding your report

How to read a completed reportStart with the overall summary, then review each individual finding.
  1. 1Read the headline and overall summary.
  2. 2Check totals and counts for labor, parts, and possible overlap.
  3. 3Open each finding for the submitted charge, explanation, and suggested question.
  4. 4Use the questions as a conversation guide with the repair facility.
  5. 5Add work to Service Passport only after it is completed.

Good to know

  • The report reflects only the information available at review time.
  • A pricing concern does not automatically mean the shop acted improperly.
Labor, parts, overlap, and repair prioritiesDifferent finding types help you understand the estimate without treating every concern the same.
  1. 1Labor examines the quoted or billed labor structure and whether time appears high or unclear.
  2. 2Parts research is included in Full Review + Parts. Unidentified parts may be marked not independently verified.
  3. 3Possible overlap identifies jobs that may share access steps; it is a question to clarify, not an automatic deduction.
  4. 4Priority organizes recommendations by urgency, but does not guarantee the vehicle is safe to drive.
  5. 5Questions to ask help confirm diagnosis, scope, pricing, parts, or shared labor with the shop.

My Garage & Service Passport

Using My GarageKeep each vehicle’s reviews, documents, and completed service history together.
  1. 1Sign in and select a vehicle.
  2. 2Use Estimates & Reviews for requests and completed reports.
  3. 3Use Documents for insurance, registration, warranty, inspection, and other records.
  4. 4Use Service Passport for completed maintenance and repairs.
  5. 5Update mileage so the history remains useful.

Good to know

  • The free account currently supports up to two active vehicles.
  • Read confirmations carefully before removing a vehicle or deleting data.
Go to My Garage
Adding work to Service PassportService Passport records work that was actually completed, not recommendations still on an estimate.
  1. 1Open the vehicle and choose Service Passport.
  2. 2Select Add service record, or Add to Service Passport from an eligible completed review.
  3. 3Enter the service date, mileage, shop, completed services, cost, and notes.
  4. 4Attach a receipt or final invoice when available, then save.
  5. 5Open an entry later to review its details and attachments.

Good to know

  • Keep estimates separate until the listed work is completed.
  • You can save a record without an attachment.
Sharing vehicle history with a buyerCreate a view-only link containing only the history you select.
  1. 1Open the vehicle and choose Create buyer-ready report.
  2. 2Choose the records the buyer may see.
  3. 3Share, exclude, or provide a redacted copy of each attachment.
  4. 4Review the privacy warning and create the link.
  5. 5Copy the link to the buyer; disable it from My Garage when no longer needed.

Good to know

  • Check attachments for names, addresses, phone numbers, or payment information.
  • Current buyer links expire after 60 days.
Transferring vehicle history to a buyerGive the buyer a separate copy of approved history in their own MechSure account.
  1. 1Choose Transfer vehicle history and enter the buyer’s email—not your own.
  2. 2Select the records and attachment treatment.
  3. 3Enter the verification code sent to your email.
  4. 4The buyer signs in using the email that received the invitation.
  5. 5The buyer reviews and accepts; only approved history is copied.

Good to know

  • A transfer never gives the buyer access to your account.
  • A pending invitation can be disabled before acceptance.

Account & billing

Signing in and managing your accountMechSure uses your ChatGPT account for sign-in, so there is no separate MechSure password.
  1. 1Choose Sign in and use the ChatGPT account connected to your MechSure records.
  2. 2Use the same account every time.
  3. 3Open account settings in My Garage for available profile and notification preferences.
  4. 4Sign out on a shared computer.

Good to know

  • If records appear missing, confirm you used the original account and email.
  • MechSure support will never ask for your ChatGPT password.
Review status and notificationsMy Garage is the main place to check progress; service email may also be sent.
  1. 1Open My Garage and locate the vehicle and review.
  2. 2Check whether it is submitted, waiting for information, in progress, or completed.
  3. 3Respond promptly to additional-information requests.
  4. 4Open the completed report from the review record.

Good to know

  • Text updates require a mobile number and consent.
  • Email can be delayed or filtered; My Garage remains the best status source.
Charges, cancellations, and refundsYour selected review level and any Rush fee are shown before purchase.
  1. 1Confirm the document type and review level before payment.
  2. 2Request cancellation as soon as possible and include the review or order number.
  3. 3Cancellation may be available before substantive review work begins.
  4. 4After work begins or a report is delivered, charges are generally nonrefundable except where required by law or when MechSure fails to provide the service.
  5. 5If a paid Rush commitment is missed, the Rush fee is refunded under the Terms; the review fee follows the normal policy.
Contact Billing
Privacy and account accessRecords stay private unless you intentionally create a buyer link or approve a transfer.
  1. 1Upload only information needed for the review.
  2. 2Review attachments before creating a buyer-ready report.
  3. 3Exclude personal documents or provide a redacted copy.
  4. 4Disable buyer links that are no longer needed.
  5. 5Contact Account & Technical Support if you suspect unauthorized access.

Good to know

  • Never send passwords, Social Security numbers, or full card numbers through the contact form.
  • Retention and account terms are described in the Terms of Service.

Personal help

Still need help with your case?

Include your review or order number for review-related questions.

Contact MechSure